Privacy Policy
Last updated: May 2026
PRIVACY POLICY
KBC Coaching and Consulting is committed to maintaining the confidence and trust of visitors to our website. It does not sell, rent or trade email lists with other organisations and companies.
​
Collection and use of personal information
Personal information means any information that may be used to identify you, such as your name, title, phone number, email address, or mailing address. In general, you can browse our website without giving any personal information.
We only collect personal information through the website when you explicitly give it to us. We only use this information for the purpose specified when you make contact. We may use it to reach you to make sure we have your correct details, to provide additional information or to contact you with general or personalised service-related notices and promotional messages. For these purposes, we may contact you via email, telephone, text message or postal mail.
We analyse traffic to this web site in order to understand our visitors’ needs and continually to improve our site for them. We collect anonymous, aggregate statistics as well as user specific details. This may include association to social media accounts or identification of IP address.
​
​
Use of cookies
​
A cookie is a small text file containing information that a web site transfers to your computer’s hard disk for record-keeping purposes and allows us to analyse our site traffic patterns. A cookie cannot give us access to your computer or information beyond what you provide to us. Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you can still view the publicly available information on our website.
​
We use cookies to help to run the website and to analyse traffic. Cookie use is not anonymous if the individual has previously consented and given KBC Coaching and Consulting their personal details. We do not use cookies for advertising.
​
​
Links to other websites
Our website may contain links to information on other websites. We do not control these websites and cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. This Privacy Policy does not govern those sites, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.
We provide the links to other sites because they may be useful to you but you have to decide whether their content is suitable for you.
​
​
Access to your personal information
You are entitled to access the personal information that we hold. If you would like us to send you the information that we have, or you don’t want us to process your data anymore, then please contact us.
​
​
Your consent
By using our web site, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy. We may change this Privacy Policy from time to time and without notice. If the Privacy Policy is changed, we will publish those changes on this page.
If you have any questions or concerns about our collection, use or disclosure of your personal information, please get in touch to discuss further
Nous Leadership ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information when you visit nousleadership.com or engage our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As we work with clients globally, we take care to handle data in line with applicable regulations across jurisdictions.
Who we are
Nous Leadership is operated by Katrin Charlton, based in West Sussex, England. For any privacy-related questions, contact katrin@nousleadership.com.
What we collect
-
Contact details you provide (name, email, phone, organisation)
-
Information shared during coaching engagements, where applicable and with consent
-
Calendly booking data when you schedule a conversation
-
Website usage data through standard analytics cookies
How we use your information
-
To respond to enquiries and schedule conversations
-
To deliver coaching, supervision and other contracted services
-
To send relevant communications, only with your consent
-
To comply with legal and professional obligations
Confidentiality of coaching work
Coaching engagements are governed by strict confidentiality, in line with ICF ethical standards. Content shared during sessions is not disclosed to third parties without explicit consent, except where required by law or where there is a serious risk of harm.
Lawful basis for processing
We process personal data under the lawful bases of consent, contract performance, and legitimate interests (running the business and serving clients well).
How we store and protect your data
Data is stored securely on encrypted, password-protected systems. We use reputable providers (including Calendly, Google Workspace and our website host) who maintain appropriate technical and organisational security measures.
How long we keep data
We retain client records for as long as required for the engagement and for a reasonable period afterwards in line with HMRC and professional record-keeping requirements (typically 7 years). Enquiry data is deleted within 24 months unless an active engagement begins.
International transfers
As we work with clients globally, some data may be transferred outside the UK or EEA. Where this happens, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.
Your rights
Under UK GDPR you have the right to access, correct, delete, restrict, or port your personal data, and to object to processing. To exercise any of these rights, contact katrin@nousleadership.com.
You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you believe your data has been mishandled.
Cookies
This website uses essential cookies to function and analytics cookies to understand how visitors use the site. You can manage cookie preferences via your browser settings.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page.
Contact
Questions or concerns? Email katrin@nousleadership.com.